Privacy Policy
Information about personal data protection and data processing
This Privacy Policy governs how Lora Demo collects, processes, and uses data obtained during visits to our website, as well as the types of information that may be collected and retained in this way. In accordance with the Personal Data Protection Law of the Republic of North Macedonia and compliance with European Union law (GDPR), we take care to protect your personal data.
Key Definitions
Personal Data
Any information relating to an identified natural person or a natural person who can be identified, in particular on the basis of an identifier such as name and surname, location data, online identifier, or on the basis of one or more characteristics specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Processing of Personal Data
Any operation or set of operations performed on personal data, automatically or otherwise, such as: collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, inspection, use, disclosure by transmission, publication, alignment, restriction, deletion or destruction.
Controller
A natural or legal person who, alone or together with others, determines the purposes and manner of processing personal data.
Personal Data Controller
Lora Demo
Website: lorademo.com
Categories of Data Subjects
Through our website, we collect personal data from the following categories of data subjects:
Website Visitors
Navigation data used to analyze visits and maintain information security of the website.
Business Users
Personal data of individuals who register to use our booking management platform.
Booking Customers
Personal data of individuals who book appointments through our platform.
Categories of Data Collected When Visiting the Website
When visiting our website, the server creates logs for each visitor with the following data:
- Your Internet Protocol (IP) address
- The device you are accessing from, type and model
- Browser type and version
- Pages you visit and time spent on each page
- Browser language you are using
- Country (determined via IP address)
Data Users Voluntarily Provide
Personal data we collect when you register or book an appointment:
- First and last name
- Email address
- Phone number
- Booking details (date, time, service)
Your Personal Data May Be Used For
We use your data for the following purposes:
- To identify you and provide you with the required service
- To facilitate your booking process and appointment management
- To provide assistance with problems or questions
- To send you reminders about your bookings
- To improve our service based on your feedback
Legal Basis for Processing Personal Data
We process your personal data based on:
Fulfillment of contractual obligations and activities at the user's request before entering into a contract
Fulfillment of legal obligations
Legitimate interest in improving our services
User consent - which can be withdrawn at any time
How Do We Protect Your Data?
We treat the personal data we collect as classified information and apply organizational and technical measures to protect it from intentional or unintentional loss, alteration, unauthorized access or use. We will not sell or transfer personal data to third parties except in cases provided by law or if necessary for the performance of services.
Processing and Sharing of Information
We do not share your data with third parties, except in the following cases:
- With service providers we engage as processors who are obliged to follow our instructions
- With your explicit consent
- At the request of a court, police or other authorities if there is a legal basis
Duration of Personal Data Storage
We store personal data no longer than is necessary for the purposes for which it is processed, i.e. while we have a contractual obligation with the user or while there is a legal obligation to store the data.
What Are Your Rights?
As a data subject, you have the right to request:
Right of Access
Confirmation whether your personal data is being processed
Right to Rectification
Correction of inaccurate or incomplete data
Right to Erasure
Deletion of your personal data if conditions are met
Right to Restriction
Restriction of processing of your data
Right to Portability
Transfer of data to another controller
Right to Object
Object to the processing of your data
How Long Will It Take to Respond?
We will provide an appropriate response regarding the requested information as soon as possible, but no later than the legally prescribed period of one month from the receipt of your request. If necessary, the deadline may be extended for another 2 months due to the complexity and number of requests.
Acceptance of Terms
By using this website, you agree to and accept the provisions of this Privacy Policy.
Cookie Policy
Cookies are text files with small pieces of data that are used to identify your computer while you are using a computer network. Cookies are used to recognize returning users and remember user settings. Data generated with cookies may be used for website analysis.
Why Are Cookies Used?
Cookies are used for the following purposes:
Technical Reasons
For the website to function (e.g., to keep you logged in while navigating the website).
Analytics
To collect statistical data about website usage and improve user experience.
Personalization
To remember language settings and other preferences.
Consent
To remember your privacy and cookie choices.
Third-Party Cookies
Some cookies may be set by third parties, such as analytics tools. These cookies can track information about your visit and share it with other websites. We only control access to the cookies we set.
How to Disable Cookies?
You can disable cookies through your browser settings. Please note that blocking cookies may affect the functionality of the website and limit your user experience.